SHIPPING POLICY
It takes between 3-8 business days to fulfill an order. Most of our products are made-to-order and while we aim for rapid turnaround, some orders may take the full fulfillment time. After fulfillment, your order will be shipped. The shipping time depends on your location but orders are shipped from Florida and can be estimated to be between 3-4 business days.
ORDERS
You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at: support@cali-and-kai.com
If you receive a wrong or damaged order, please email us at: support@cali-and-kai.com within 7 days of receiving your order with photos of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible!
RETURN & EXCHANGE POLICY
Due to the majority of our products being made-to-order, we don't offer returns and exchanges, but if there is something wrong with your order, please let us know by contacting us at: support@cali-and-kai.com